Cyndi Nagel

Cyndi has been in Learning and Development for over 20 years with contributions that made an immediate and sustained impact on operating disciplines and metrics combined with a second-to-none focus on providing best-in-class customer service.

She understands the key drivers for creating brand differentiation in a crowded marketplace, first and foremost understanding the impact that customer service and employees have in contributing to the organization’s branding, and the importance of leading with understanding of the desired customer experience.

With multi-faceted expertise developing training for internal and external audiences at both large specialty retail companies, and as a consumer technology manufacturer, she bridges the gap between corporate performance goals, meeting customer needs, and exceeding expectations, leading to prestigious awards for her organizations.